Return and Refund Policy

In the unlikey event you are not happy with a product please contact us via email so we can assist you further.


Items maybe returned within 14 days for a full refund ensuring the below terms are met:

  • The products are unopened and the seal is still intact.
  • The product packaging is undamaged
  • You have emailed our team to notify Synovium UK Ltd regarding the request to return a product.


The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

The initial cost of delivery will not be refunded unless the product is faulty.